Retail items purchased from us may be returned for an exchange within 21 days of purchase if they have been unopened or lightly used. We do not offer credit towards services for returned retail items. We will not allow returns of significantly used product. We do not offer refunds for any retail items, for any reason, no exceptions.
A 24-hour cancellation notice is required if your unable to keep your appointment. If a guest has cancelled or ‘no showed’ three appointments, you will be required to pay a deposit before booking the appointment. Creative color techniques and specialty services will require a deposit due to the lengthy booking time.
If a guest is running late, we will do everything we can to accommodate you. However, if you’re 15 minutes (or more) late, we may need to reschedule your appointment. Please advise staff of any allergies or sensitivities you may have. We are not responsible for loss or damage to any personal items. We recommend that you reserve your next appointment before you leave the salon so that we can accommodate your schedule.
Prices are subject to change without notice. Stylists are on a level system and charge different prices based on their demand of time.